About returns and exchanges
In the case of "defective product/misshipped by our store", our store will bear the cost.
If there is an accident such as damage during shipping, please contact our store.
We will send you a new product as soon as possible, with shipping and handling charges covered by our store.
Returns and exchanges due to customer convenience
If you wish to exchange or return an item due to your own circumstances, such as due to a mistake in your order, etc.
Eligible for return
- Please contact us only within 7 days after receiving the product.
- Limited to unused and unopened products.
How to return
Please let us know within 7 days after receiving the product. We will inform you about the return procedure separately.
return shipping fee
Customer burden
Returns and exchanges due to our store reasons
If you would like to return or exchange an item due to our store's circumstances, such as a defective/damaged item, or a different item than you ordered, etc.
Eligible for return
Please contact us only within 7 days after receiving the product.
How to return
Please let us know within 7 days after receiving the product. We will inform you about the return procedure separately.
return shipping fee
Our store's burden
inquiry
For inquiries, please contact us using the link below or " Contact Us ".
Email: info@mokutopia.com
Tel: 0185-74-9223
Business hours: 10:00-17:00
Closed: Sundays and public holidays *May be closed for long periods during the summer and year-end and New Year holidays.