Refund policy
In the case of "defective product or incorrect shipment by the store," we will bear the cost. If there is any damage during delivery, please contact our store. We will promptly send a new product at our expense, including shipping and fees.
Returns and Exchanges at Customer's Convenience
If you wish to exchange or return due to customer's convenience, such as ordering the wrong item:
Return Eligibility
- Contact within 7 days of product arrival is limited.
- Limited to unused and unopened items.
Return Method
Contact us within 7 days of product arrival. We will provide separate instructions for the return process.
Return Shipping Fee
Customer's responsibility
Returns and Exchanges due to Store Reasons
If you wish to return or exchange due to defects, damages, or receipt of a different item:
Return Eligibility
Contact within 7 days of product arrival is limited.
Return Method
Contact us within 7 days of product arrival. We will provide separate instructions for the return process.
Return Shipping Fee
Store's responsibility
Contact Us
Contact us at the following or through "Contact Us":
Email: info@mokutopia.com
Tel: 0185-74-9223
Business Hours: 10:00 AM - 5:00 PM
Regular Holiday: Sundays and Holidays
※During the summer and year-end holidays, there may be an extended closure.