About your order
I would like to check the order details
After completing the order process, we will send you an "Order Confirmation" email, so please check the contents there.
You can also check from My Page .
I haven't received an order confirmation email
There is a possibility that the email address you have registered is incorrect or that the email has been sorted into your spam folder.
We apologize for the inconvenience, but please contact us.
I would like to specify the delivery date and time.
Due to system limitations, it is not possible to specify the delivery date and time.
Please enter the delivery date and time in the notes section of the order procedure screen and we will do our best to accommodate you.
I would like to specify a delivery company
You can not specify the delivery company. Please note.
I would like to send the item to a different delivery address than the orderer.
During the checkout process, please enter your shipping address, select "Use a different billing address" on the next screen, and enter the orderer's billing information.
I would like to check the delivery status
For orders before shipping, please contact us via Contact Us .
For orders after shipping, please contact the shipping company using the tracking number provided in the shipping confirmation email.
I want to cancel my order
We will check the status of shipping arrangements, so please contact us using the inquiry form .
Cancellations cannot be made for products that have already been shipped. Please note.
About the product
I would like to have it restocked
Please apply from "Restock Request" on the relevant page.
*Depending on the product, it may not be restocked. Please note.
I would like to return or exchange
Please check this page for returns and exchanges.
About payment methods
You can use credit card, Apple Pay, Google Pay, Shop Pay, PayPal, deferred payment Paidy, convenience store payment, and bank transfer.
We do not support other payment methods. Please note.
I would like you to issue a receipt.
We issue receipts to customers who place orders by credit card, Paypal (online ID payment), or bank transfer.
When ordering, please enter the address and any notes in the notes section.
I would like to change the payment method after placing the order.
Payment methods cannot be changed after an order is placed.
We apologize for the inconvenience, but please place your order again and contact us regarding the order you wish to cancel.
*Cancellations cannot be made for products that have already been shipped. Please note.
About member information
I want to change my member information
You can change your member information from My Page .
If you would like to change your email address, please contact us.
I can't log in
There is a possibility that the email address or password you entered is incorrect. Please check below.
・Is it entered using half-width alphanumeric characters?
・Is there a difference in case between the registered content and the case?
You can also reset your password from the login page .
I want to withdraw
Please contact us by filling out your registration information and your desire to cancel your membership.
If you wish to purchase a product after canceling your membership, you will need to register as a member again.